We strive to ensure your satisfaction with every purchase from us. If you are not entirely happy with your order, we offer a straightforward 30-day exchange and refund policy. Here’s how it works:
Eligibility for Returns:
- To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as received.
- Returns/exchanges are not applicable to final sale items, perishable goods, personalized items, and intimate or sanitary goods.
Initiating a Return or Exchange:
- Contact our customer support team within 30 days of receiving your order to request a return/exchange authorization.
- Provide your order details and reason for the return/exchange. Our team will guide you through the process.
Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping method to ensure the safe return of the item.
Refund Process:
- Upon receiving the returned item and verifying its condition, we will initiate the refund process.
- Refunds are issued to the original payment method and may take several business days to reflect in your account, depending on your financial institution.
Exchange Process:
- If you opt for an exchange, we will process the replacement item once the returned item is received and inspected.
Damaged or Defective Items:
- If you receive a damaged, defective, or incorrect item, please contact us immediately for assistance. We will arrange for a replacement or refund as applicable, with no additional cost to you.
Contact Us: For any questions, concerns, or assistance regarding returns and refunds, please reach out to our customer support team. We are here to ensure your shopping experience with us is enjoyable and hassle-free.
By shopping with us, you agree to abide by our return and refund policy outlined above. Thank you for choosing us. We look forward to serving you!
